Returns, Refunds & Exchanges
IMPORTANT INFORMATION ABOUT RETURNS, REFUNDS & EXCHANGES
Requests for returns or exchanges must be made within 7 days of receiving your order.
Returns or exchanges will not be processed if you do not contact us for processing and approval.
What’s your return policy?
You received the wrong item
You received a damaged/faulty item
Quality is our top priority, If you receive damaged or faulty gear you do not need to return it. The only thing we ask is to send an email to Returns@thebabeshop.com stating your order number and a photo of the faulty or damaged gear. If the damage or fault is clear, we will send you a new item 100% free of charge.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at Returns@thebabeshop.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at Returns@thebabeshop.com within a week after receiving your order. Include your order number and photos of the mislabeled item, we’ll review and send you a new one, or issue a refund if approved.
Any further questions about our return policy ?
Contact us at Babes@thebabeshop.com for questions related to refunds and returns.
WE CANNOT ACCEPT RETURNS OR EXCHANGES IF:
- A ‘change of mind’ because we print on demand & do not hold stock.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition unless the condition is our fault.
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
- You contact us after the 7 day review period
Please email photos and a description of the issue to have your request reviewed & approved before you send it back.
Returns or exchanges will not be processed if you do not contact us for processing and approval. .